Guarantee

1.  Scope of the guarantee

For all Fischer & Honsel lamps fitted with integrated LEDs, we provide private consumers and authorised retail partners with
a free LED 7-year manufacturer guarantee (from the date of purchase) valid in all EU Member States and in Switzerland.

 

Our guarantee for private consumers and authorised retail partners is that the LED lamp has the warranted quality and is free from design, material and manufacturing defects. This quality is defined in accordance with the state of the art at the time of the product’s manufacture. A claim brought under the guarantee must relate to a defect that already existed at that point.

This voluntary guarantee of quality relates solely to integrated LEDs fitted in Fischer & Honsel lamps. It does not cover any other grounds for complaint about the product, nor does it apply to FHL or Schöner Wohnen products.

A private consumer is any natural person who has purchased the product directly from Fischer & Honsel GmbH, or from a retail partner that has itself purchased the lamp directly from Fischer & Honsel GmbH. An authorised retail partner is any natural or legal person that has purchased the product directly from Fischer & Honsel GmbH and has sold or installed it as part of its commercial activities as a business or freelance professional.

Irrespective of this guarantee, you also have statutory warranty rights in the event of defects, such as rectification, reduction in price, withdrawal and compensation. The guarantee does not limit liability under the German Product Liability Act [Produkthaftungsgesetz]. The exercise of statutory rights is free.

 

2.  Start and duration of guarantee

The guarantee period is 7 years and starts when the lamp is delivered to the initial private consumer (no transfer possible) or authorised retail partner. A guarantee claim that has been processed shall not result either in a new seven-year guarantee or in an extension of the guarantee. The remaining term of the original guarantee shall continue to run.

 

Important

 

Please note that LEDs age with use (degradation). Degradation is reflected in a gradual decrease in luminous flux (in lumens), changes in LED chromaticity coordinates, and the complete failure of individual LEDs on a circuit board. The degradation criteria decrease in luminous flux (lumen maintenance = L) and proportion of failed LEDs (mortality = B) are represented as follows:

 

lifespan: 30,000 h L70/B10

The LEDs on circuit boards have a lifespan of 30,000 h (hours = h) and thereafter still generate 70% of the original luminous flux, with mortality at just 10%. It is not possible to predict degradation-related colour shift for individual LEDs. The colour of different LEDs as perceived by the human eye may change and vary. For example, one LED may appear redder than another, another may appear bluer or greener, etc. This is a standard result of ageing and does not constitute a defect. Although the lower luminous flux results in dimmer lighting, the circuit board overall is still operational, and according to the current state of the art, this does not constitute a defect. Indeed, a good level of lighting can be achieved even after the end of the lifespan with a level of L70/B10.

 

Other conditions and the scope of the guarantee are set out below.